In continuation of the implementation of the Performance Improvement Action Plans (PIAPs) for Q2 and the PDO of the NG-SURWASH programme, the ISWSC Management Sub-committee offers clearer explanations of the following keywords which in acronym stated as “CuCSPITA”

1. Customer satisfaction: By providing excellent services, addressing their concerns, and earning their trust, we aim at building a long-term relationship with our customers to make sure they are happy and their needs are met.
2. Collaboration: We are committed to working in partnership with various stakeholders, both internal and external, to achieve common goals, share knowledge, leverage expertise, develop innovative solutions to address challenges, improve service delivery and contribute to the sustainable development in the WASH sector.
3. Social inclusion: Recognizing that access to proper WASH services is a fundamental human right, we ensure our services are equitably and affordably accessed by all members of the society, regardless of their age, gender, religion, ethnicity, physical disability, background or socioeconomic status.
4. Professionalism: As professionals, we display a high level of competence, integrity, and ethical behaviour in our work, adhering to industry standards and best practices. By improving our skills and upholding professionalism, we build trust among stakeholders, enhance our credibility as a utility of the future and ensure the efficient and effective management of WASH services.
5. Integrity: We act with honesty and ethical conduct in all our operations and interactions to earn public trust
6. Transparency: We are committed to promoting good corporate governance, open communication, sharing relevant information, as we maintain the highest standards of openness in our financial practices, procurement processes, decision-making processes, performances, operations, and interaction with customers, employees and other stakeholders crucial to build a long-term success and sustainability of the utility.
7. Accountability: We take responsibility for our actions and their outcomes.

Christopher Ononukwe

Communications Desk Officer